Our commitment to your satisfaction
Last Updated: December 29, 2025
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
You may return unused, unopened products within 30 days of delivery for a full refund. Products must be in their original packaging and in the same condition as when you received them.
To initiate a return, please contact us at contact@klaxyrontrixelar.world with your order number and reason for return. We will provide you with return instructions and a return authorization number.
We are happy to exchange products for a different scent or style, subject to availability. Exchanges must be requested within 30 days of delivery. The product must be unused and in its original packaging.
To request an exchange, please contact us at contact@klaxyrontrixelar.world with your order number and the product you'd like to exchange for.
Once we receive and inspect your returned product, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.
If you receive a damaged or defective product, please contact us immediately at contact@klaxyrontrixelar.world. We will arrange for a replacement or full refund, including shipping costs.
Please include photos of the damage or defect when contacting us, as this helps us process your request more quickly.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining your shipping receipt until your return is processed.
The following items cannot be returned:
If you received a product as a gift and would like to return it, please contact us with the order number or gift receipt. We will process the return and issue a store credit or exchange.
Please allow 5-10 business days for us to process your return after we receive it. You will receive an email confirmation once your return has been processed and your refund has been issued.
Once we receive your returned item and verify its condition, we will process your refund. Refunds are typically processed within 5-10 business days. You will receive an email confirmation once your refund has been processed.
Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will appear on your statement within 1-2 billing cycles, depending on your bank's processing time.
If you would like to exchange a product for a different scent or style, please contact us within 30 days of delivery. Exchanges are subject to product availability. If the item you want is not available, we can process a return and refund instead.
For exchanges, you will be responsible for return shipping costs unless the exchange is due to our error or a defective product. We will cover the shipping costs for the replacement item.
We understand that sometimes special circumstances arise. If you have a unique situation or need assistance with a return or exchange, please contact us. We're here to help and will work with you to find a solution that works for everyone.
For items received as gifts, we can process returns and issue store credit or exchanges. Please contact us with the order number or gift receipt to initiate the process.
If you have questions about returns or exchanges, please contact us at:
Email: contact@klaxyrontrixelar.world
Address: 1315 Walnut St Suite 115-S, Philadelphia, PA 19107, United States
Phone: +12673245553
Our customer service team is available to assist you with any questions or concerns about returns and exchanges.